Service Center Performance
Key Performance Indicators
Weekly Performance Review
Monday to Wednesday Results
Week of:
Service Performance Recovery (SPR)
Target: 86.9%
Daily Performance
Monday
86.6%
0%
Target: 86.9%
100%
Tuesday
87.1%
0%
Target: 86.9%
100%
Wednesday
90.2%
0%
Target: 86.9%
100%
Weekly Trend
Mon
Tue
Wed
Actual
Target
Service Performance On-Time Recovery (SPORH)
Target: 8.67
Daily Performance
Monday
8.76
0
Target: 8.67
10
Tuesday
8.99
0
Target: 8.67
10
Wednesday
8.80
0
Target: 8.67
10
Performance Analysis
Mon
Tue
Wed
0
Weekly Average
8.67
Target
0
Variance
Global Customer Audit (GCA)
Target: 85%
Daily Performance
Monday
90%
0%
Target: 85%
100%
Exceeded target by 5%
Tuesday
87.5%
0%
Target: 85%
100%
Exceeded target by 2.5%
Wednesday
85.6%
0%
Target: 85%
100%
Exceeded target by 0.6%
Weekly Trend
Mon
Tue
Wed
0%
Weekly Average
85%
Target
0%
Variance
Weekly Performance Summary
Monday to Wednesday Overview
SPR
0%
Weekly Average
SPORH
0
Weekly Average
GCA
0%
Weekly Average
Key Takeaways
- GCA performance exceeded target all three days, with Monday showing exceptional results at 90%
- SPR showed consistent improvement throughout the week, surpassing target on Wednesday
- SPORH was above target all days, indicating room for process optimization
- Wednesday was the strongest performing day across all metrics
